Access Requirements
Clients must ensure safe and clear access to all areas that require cleaning. If access is restricted, the affected service may be modified or rescheduled. All fly screens must also be removed beforehand by the home owner otherwise we will take care of it which may incur a fee.

Lockouts
Clients shall make the service location accessible to VVS Window Cleaning personnel. If there is a booking for interior windows to be cleaned the home must also be accessible for the cleaning team. If the team cannot access the home, every effort will be made to contact the property owner to arrange for entry onto the home or the property. If contact is unable to be made within 20 minutes then the Client will be charged $30 if the cleaning team isn’t able to access the inside of the home to clean the interior windows and if the cleaning team isn’t able to access the property at all then the Client will be charged a late cancellation fee of $50.

Cancellations & Rescheduling
We require at least 24 hours’ notice for any cancellations or changes to booked services in order to avoid a late cancellation fee of $50.

Weather Conditions
In the event of poor weather, services may be rescheduled to ensure safety and service quality. You will be contacted promptly to arrange a new time.

Satisfaction Guarantee
If you are not fully satisfied with the service provided, please contact us within 24 hours and we will return to address the issue free of charge.

Payment Terms
For reoccurring commercial clients, payment is required within 72 hours of service completion, unless otherwise agreed in writing. For reoccurring residential clients, payment is required 48 hours after service completion. For one time cleans, 50% of payment must be made before the clean then the remaining amount can be paid within 48 hours of service completion. We accept cash, EFT, or bank transfer. Overdue payments may incur a late fee. Any late payments will

Liability
While all care is taken, VVS Window Cleaning is not liable for pre-existing damage, unsecured fittings, or fragile surfaces that are not disclosed before the service occurs. Clients are to inform us of any specific concerns before work begins.

Rate Increases
Client’s cleaning rate adjustments may be made at any time during the year should there be changes to the frequency of client’s established service schedule, change of address, home remodelling, etc.
Customer rate will be increased annually, by an amount that does not exceed 8%.

Flyer Discount for first regular clean
The discount amount disclosed on the flyer is only applicable for the Client’s first regular scheduled clean. The first clean will always be a deep clean and once the Client is put onto a schedule, the following maintenance cleans will qualify as a regular clean.